Position Title: Administrative Assistant

Position Status: Full-Time, Non-Exempt (40 hours/week)

Work Location: Signal Hill, CA Office (100% On-Site)

Pay Scale: $20.00 – $24.00 per hour, depending on experience

Position Summary

Provides administrative, office, and database support to maintain efficient daily operations. Serves as a primary point of contact for external inquiries, donors, and callers, delivering courteous customer service grounded in the organization's statement of faith and a thorough knowledge of its educational resources.

Essential Duties & Responsibilities

1. Customer, Donor, & Public Relations:

• Answer multi-line telephone systems, screen and direct calls, and record messages accurately.
• Serve as a courteous public representative, responding to donor inquiries, resource orders, and general questions.
• Provide spiritual encouragement, share religious resources, and pray with callers when appropriate, adhering to the organization’s statement of faith.

2. Administrative & Office Operations:

• Process incoming and outgoing physical mail daily.
• Draft, proofread, and send written communications, correspondence, and emails.
• Maintain physical and digital filing systems, routinely purging archived records according to organizational retention guidelines.
• Inventory office supplies, submit purchase orders, and operate standard office equipment (printers, multi-line phones, copy machines, calculators).
• Prepare cash boxes for event sales, performing accurate cash counts before and after events.
• Track organization calendars and maintain awareness of speaker event schedules.

3. Database & Systems Management:

• Enter and update records across multiple database systems with speed and accuracy.
• Design, implement, and update electronic forms and workflow processes using standard office software.
• Execute special administrative projects, including compiling data and drafting summary reports.

4. General Compliance & Support:

• Maintain strict organizational confidentiality regarding donor records, internal communications, and proprietary files.
• Perform other job-related duties as assigned by management.

Knowledge, Skills, and Abilities

• Computer Proficiency: Skilled in Microsoft Office (Word, Excel) and Google Workspace (Gmail, Calendar, Docs, Sheets).
• Communication & Relations: Strong verbal and written communication skills; ability to handle phone interactions professionally and empathetically.
• Organization & Detail Orientation: Demonstrated ability to manage multiple priorities, perform accurate data entry, and execute basic numerical/financial tasks (e.g., cash box reconciliation).
• Independence & Collaboration: Capacity to work independently under minimal supervision as well as collaboratively within a team.

Education and Experience

• Education: High School Diploma or equivalent required; Bachelor’s degree preferred.
• Experience: Prior administrative support experience preferred; demonstrated proficiency in office software and database maintenance required.
• Specialized Knowledge: Familiarity with Stand to Reason’s mission, teachings, and educational resources.

Religious Qualifications

• Agreement with Stand to Reason’s statement of faith and alignment with the teachings in “Decision Making and the Will of God.”

Physical Demands & Work Environment

• Physical Demands: Regularly required to sit, speak, hear, and operate standard computer keyboard/office equipment. Frequently required to walk and reach. Occasionally required to lift and carry office supplies or event materials weighing up to 25 lbs.
• Work Environment: Indoor office environment in Signal Hill, CA, with a moderate noise level. 100% on-site work requirement.
• Accommodations: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions under FEHA and the ADA.